Night Auditor & Guest Experience Specialist

Excel Hotel Group; Costa Mesa (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401k with company match

Travel discount program

Job summary

Excel Hotel Group is seeking a guest-focused front desk professional to check guests in and out efficiently using the property management system. You will handle payments per hotel policies, provide information to guests, and run end-of-day reports.

Responsibilities include welcoming guests, registering and assisting with room keys and location, and answering phones promptly. You will upsell rooms to maximize revenue and manage cash/credit transactions with accuracy.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Communication

Hospitality

Tools

Hotel management system

Email

MS Excel

Job description

Excel Hotel Group is seeking a guest-focused front desk professional to check guests in and out efficiently using the property management system. You will handle payments per hotel policies, provide information to guests, and run end-of-day reports.

Responsibilities include welcoming guests, registering and assisting with room keys and location, and answering phones promptly. You will upsell rooms to maximize revenue and manage cash/credit transactions with accuracy.