Night Auditor & Front Desk Specialist (Overnight)

HACKS CROSS LODGING LLC; Tennessee; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and/

Opportunities for advancement within?

Professional development opportunities

Positive and supportive work环境

Job summary

HACKS CROSS LODGING LLC is seeking a reliable Night Auditor to join our hotel team. This role covers the overnight front desk, handling check-ins/outs and performing nightly financial tasks to ensure smooth operations.

The ideal candidate will provide excellent customer service, work efficiently in a fast-paced environment, and be flexible to work overnight shifts, weekends, and holidays. Previous hotel or hospitality experience is a plus.

Qualifications

• Experience as a night auditor or in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Excellent attention to detail and problem-solving abilities.
• Willingness to work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
• Monitor and maintain inventory of supplies and equipment.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Communication skills

Multitasking

Tech literacy

Attention to detail

Flexibility

Customer service

Tools

Microsoft Office

Reservation systems

Job description

HACKS CROSS LODGING LLC is seeking a reliable Night Auditor to join our hotel team. This role covers the overnight front desk, handling check-ins/outs and performing nightly financial tasks to ensure smooth operations.

The ideal candidate will provide excellent customer service, work efficiently in a fast-paced environment, and be flexible to work overnight shifts, weekends, and holidays. Previous hotel or hospitality experience is a plus.