Night Auditor & Front Desk Specialist | Guest Services Lead

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Wellness tools

Referral bonuses

401(k) match

Healthcare concierge

Leadership development

Tuition reimbursement

Room/dining discounts

Multiple hotels

Job summary

Hyatt Place Austin Downtown is seeking a Night Auditor to support front desk operations, greet guests, and ensure accurate financial records. In this role you will balance daily transactions, produce audits, and explain reports while maintaining guest privacy.

An ideal candidate shows strong customer service, attention to detail, and flexibility to work nights, weekends, and holidays.

Qualifications

• A passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Previous hospitality experience is preferred, but not required.
• Willingness to work nights, weekends, and holidays as necessary.
• The ability to lift, carry, or move up to 10 lbs. regularly and stand for long periods.

Responsibilities

• Assist guests efficiently, courteously, and professionally at front desk.
• Provide excellent guest service.
• Balance daily hotel and restaurant transactions, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports and record all revenues and statistics accurately.
• Read, analyze, interpret, and explain items such as reports, guest folios and emergency procedures.
• Maintain privacy and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Customer service

Independent work

Attention to detail

Hospitality experience

Night shifts

Physical stamina

Job description

Hyatt Place Austin Downtown is seeking a Night Auditor to support front desk operations, greet guests, and ensure accurate financial records. In this role you will balance daily transactions, produce audits, and explain reports while maintaining guest privacy.

An ideal candidate shows strong customer service, attention to detail, and flexibility to work nights, weekends, and holidays.