Night Auditor & Guest Services — PTO + 401(k)

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical, Dental & Vision

Paid Time Off

401(k) with company match

Hotel room and travel discounts

Tuition reimbursement

Job summary

Hyatt Place Austin Downtown is seeking a dedicated Night Auditor to support front desk operations and guest services. The role includes balancing daily transactions, conducting audits, and communicating clearly on reports and procedures.

Strong attention to detail and a passion for hospitality are essential. The position requires the ability to work nights, weekends, and holidays as needed, with opportunities to grow within a hospitality-focused environment.

Qualifications

• Candidate shows a passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Hospitality experience is preferred but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Provide excellent guest service.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports and record revenues and statistics accurately.
• Explain reports, folios, and emergency procedures clearly.
• Maintain privacy of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Customer service

Independent work

Attention to detail

Hospitality experience

Night shifts

Job description

Hyatt Place Austin Downtown is seeking a dedicated Night Auditor to support front desk operations and guest services. The role includes balancing daily transactions, conducting audits, and communicating clearly on reports and procedures.

Strong attention to detail and a passion for hospitality are essential. The position requires the ability to work nights, weekends, and holidays as needed, with opportunities to grow within a hospitality-focused environment.