Night Auditor: Friendly Front Desk Pro with Growth Benefits

Hotel Equities; Austin, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vacation & Holidays

401(k) Retirement Plan

Life Insurance

Flexible Spending Account

Employee Discounts

Parental Leave

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team in Austin, TX. You will deliver welcoming, professional front desk service during night hours, process arrivals and payments, and support daily hotel operations.

Responsibilities include handling guest requests, maintaining accurate records, coordinating with housekeeping and maintenance, and promoting hotel services. The role requires flexibility to work nights, weekends, and holidays with a service-first mindset.

Qualifications

• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to managers when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Communication skills

Cash handling

Professional demeanor

Flexible hours

Education

High school diploma

Tools

PMS

POS systems

Microsoft Office

Guest-service platforms

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team in Austin, TX. You will deliver welcoming, professional front desk service during night hours, process arrivals and payments, and support daily hotel operations.

Responsibilities include handling guest requests, maintaining accurate records, coordinating with housekeeping and maintenance, and promoting hotel services. The role requires flexibility to work nights, weekends, and holidays with a service-first mindset.