Downtown Night Auditor - Overnight Leader & Guest Expert

Homewood Suites By Hilton Austin Downtown; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Hilton team member travel discounts

Medical, dental, and vision coverage

PTO from day one

Growth opportunities within Hilton

Job summary

Homewood Suites by Hilton Austin Downtown in Austin, TX, is seeking a Night Auditor for overnight operations. The role involves auditing and balancing daily transactions, nightly reporting, and handling guest check-ins/outs with a focus on service excellence.

The typical schedule is Sunday to Thursday, 11:00 PM – 7:00 AM. We value reliability, independence, and strong accounting acumen to maintain smooth nightly operations and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Ability to stand/walk for extended periods.
• Must be able to work overnight hours, weekends, and holidays as needed.
• Strong problem-solving and guest service skills.

Responsibilities

• Audit, balance, and reconcile daily cash, credit card, and room transactions.
• Complete nightly reporting and reset systems for the next business day.
• Handle guest check-ins, check-outs, and overnight requests professionally and confidently.
• Respond to guest concerns and help resolve basic housekeeping or maintenance issues overnight.
• Coordinate with overnight houseman and communicate important information for the morning leadership team.
• Assist with light breakfast setup and maintaining public areas overnight.
• Answer reservation inquiries and accurately enter reservations into the system.
• Complete required logs, reports, and overnight communications.
• Support guest recovery efforts and problem solve independently when situations arise.
• Help create a safe, welcoming, and well-run overnight environment for guests and team members.

Skills

Work Independently

Customer Service

Accounting

Education

High school diploma

Tools

Hotel PMS

Job description

Homewood Suites by Hilton Austin Downtown in Austin, TX, is seeking a Night Auditor for overnight operations. The role involves auditing and balancing daily transactions, nightly reporting, and handling guest check-ins/outs with a focus on service excellence.

The typical schedule is Sunday to Thursday, 11:00 PM – 7:00 AM. We value reliability, independence, and strong accounting acumen to maintain smooth nightly operations and guest satisfaction.