Night Auditor & Front Desk Specialist

Residence Inn Miami West/FL Turnpike; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Agent to balance room, restaurant and bar tasks, process transactions, and support daily hotel operations. The role includes greeting guests, completing registrations, and assisting with shift coverage to ensure smooth service.

The position requires strong English communication, basic accounting awareness, and the ability to operate front desk software. Team members must maintain a professional appearance and comply with safety procedures.

Qualifications

• Knowledge of accounting operations including A/R and A/P basics.
• Basic math skills and ability to use a 10-key by touch.
• Ability to handle guest and employee concerns in a friendly, proactive manner.
• Ability to input information accurately using a moderately complex computer system.
• Proficiency in English, with clear telephone etiquette.
• Adequate hearing and vision to monitor and respond to emergencies.

Responsibilities

• Balance daily revenue, restaurant and bar transactions and postings.
• Audit reports and journals; run verifications and correct discrepancies.
• Input revenue, expenses and settlements into the system for daily reports.
• Balance revenue and settlements nightly; prepare back-up for next day.
• Greet guests, complete registrations, and issue keys; assist front desk during shifts.
• Handle credit card verification, cash handling and balancing with house bank.
• Answer calls promptly and relay messages; provide guest information.
• Follow all safety, security, and company policies; maintain neat appearance.

Skills

Accounting basics

Basic math

Guest service

Computer data entry

English communication

Observational skills

Job description

Driftwood Hospitality Management is seeking a Front Desk Agent to balance room, restaurant and bar tasks, process transactions, and support daily hotel operations. The role includes greeting guests, completing registrations, and assisting with shift coverage to ensure smooth service.

The position requires strong English communication, basic accounting awareness, and the ability to operate front desk software. Team members must maintain a professional appearance and comply with safety procedures.