Night Auditor

Bel Aire Hospitality Llc; Stanton (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Job summary

Motel6 Stanton is seeking a positive, friendly Night Auditor to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, process payments, and close the business day.

The role requires excellent communication and the ability to stay calm during overnight shifts, while showing initiative in solving issues that may arise. Responsibilities include making reservations, answering inquiries via phone/email/in-person, building rapport with guests,

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Computer literacy and basic hotel software familiarity.

Responsibilities

• Monitor hotel operations knowledge and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation.
• Describe features and amenities of guest rooms.
• Communicate with coworkers and management.
• Close the business day.
• Print all necessary paperwork.
• Set the morning coffee.

Skills

Friendly personality

Customer-focused

Excellent communication

English proficiency

Problem solving

Physically able to lift 30 lbs

Tools

Computer literacy

Job description

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement

Job Summary

We at Motel6 Stanton are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor Agent will assist guests with the check-in and check-out processes, issue room keys, process payments and close the business day. Responsibilities also include answering guest inquiries, completing Night Audit paperwork promptly and accurately. The Night Auditor Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. As well as being self-driven, show initiative at solving any situations that may arise during the overnight shift. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Communicate with coworkers and management
• Close the business day
• Print all necessary paperwork
• Set the morning coffee

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds