Night Auditor

Mainstay Suites; Casa Grande (AZ); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

401(k)

Employee discounts

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A leading hotel in Casa Grande is seeking a dedicated Night Auditor to join their customer service team. The Night Auditor is the first and last point of contact for guests, assisting with check-ins and check-outs while performing nightly audits. Candidates should possess strong interpersonal skills, a commitment to excellent customer service, and experience in front desk operations. This position requires availability from 11pm to 7am and offers a variety of benefits and opportunities for career advancement.

Qualifications

• Must have strong customer service skills and a friendly demeanor.
• Knowledge of front desk operations and procedures is essential.
• Ability to handle stressful situations with understanding.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service

Problem-solving

Interpersonal skills

Education

High School Diploma/GED

Job description

Benefits

• 401(k)
• Employee discounts
• Free uniforms
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Night Auditor to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions, as well as running night audit reports.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards
• This position is 11pm to 7am

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees