Night Auditor

Music Road Resort, Inc.; Pine Grove (TN); Vor Ort; USD 35.000 - 39.000; Vollzeit

Zusammenfassung

Night Auditor at DeKalb Health in Pine Grove, TN is responsible for courteous guest service, nightly front desk duties, and completing the daily audit. The role includes handling reservations, guest inquiries, wake-up calls, and balance of shift duties during the night shift.

Qualifications include hotel guest services experience (6 months or more) and preferred bilingual abilities. Training new associates and coordinating with the supervisor are also part of the job responsibilities.

Qualifikationen

• Hotel guest services experience (minimum 6 months) required.
• Bilingual is preferred.
• Night audit/front desk experience is beneficial.

Aufgaben

• Provide exceptional customer service to hotel guests.
• Balance and close the shift and balance revenues.
• Make and confirm reservations and manage check-ins/check-outs.
• Complete daily audit process and report discrepancies to supervisor.
• Handle wake-up calls and ensure delivery of requested amenities.
• Train new associates as needed and share shift information with next team.

Kenntnisse

Guest service

Front desk

Bilingual (Preferred)

Jobbeschreibung

• Base Pay $17.00 / Hour
• Job Category Front Desk
• Employee Type Non-Exempt > 30 Hours

Description

JOB OVERVIEW

The Night Auditor is responsible for providing professional, courteous service to guests while maximizing revenue and occupancy. The Night Auditor is responsible for completing the daily audit process and reporting discrepancies to the supervisor. The Night Auditor is also responsible for reservation and inquiry calls and overseeing front desk duties during the night shift. Duties include assisting guests with check-in or check out, reviewing guest payments, and acting as a point of contact for customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to hotel guests.
• Perform quality assurance requirements for department.
• Communicate pertinent shift information in the digital logbook and records system.
• Pass pertinent information to the next shift on group information and current selling strategy.
• Schedule and make wake-up calls.
• Ensure delivery of requested amenities to guest rooms (towels, pillows, etc.).
• Close and balance shift.
• Make and confirm reservations.
• Complete a review of the transactions for the day and report all errors.
• Compile and organize all materials for the next shift.
• Willingness and ability to train new associates.
• Other duties assigned by the supervisor or General Manager.

EDUCATION:

• Bilingual (Preferred)

EXPERIENCE:

• Hotel guest services : 6-month (Required)