Night Auditor

Ramada Inn; Santa Fe (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Ramada Inn in Santa Fe, New Mexico, is seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. You will assist with check-in/check-out processes, issue room keys, and manage guest inquiries while coordinating with housekeeping for room availability.

The ideal candidate will have excellent communication skills and a customer-oriented approach. If you enjoy creating memorable experiences for guests and can lift up to 30 pounds, we encourage you to apply.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations and answer inquiries.
• Build rapport with guests through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with standards.

Skills

Excellent communication skills

Customer service orientation

Problem-solving

Knowledge of hospitality standards

Ability to lift 30 pounds

Job description

Job Summary

We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds