Night Auditor

MOBILE HOME 2 SUITES; Mobile (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

A & R Hospitality Group is seeking a Night Manager to run the hotel front desk, ensuring outstanding guest service and a positive atmosphere. From greeting guests to processing reservations and handling inquiries, you will perform nightly audits and support brand standards across properties.

The Night Manager will maintain professional appearance, resolve guest issues promptly, and assist in other departments as needed, while upholding confidentiality and security of guest information.

Qualifications

• Experience working at a hotel front desk or night audit is preferred.
• Ability to greet and assist guests professionally and efficiently.
• Strong communication and multitasking skills in a fast-paced environment.

Responsibilities

• Greet and check in arriving guests and handle guest inquiries.
• Process reservations for same-day or future arrivals.
• Answer phone calls and respond to guest requests with a positive attitude.
• Perform nightly audit tasks in the front desk system according to brand standards.

Skills

Customer service

Front desk operations

Reservations handling

Conflict resolution

Job description

A & R Hospitality Group is looking for a Night Manager who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The Night Manager works at the front desk of the hotel and provides service to hotel guests and clients. The Night Manager greets and checks in arriving guests and checks out departing guests. The Night Manager provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to have superior guest service
• Maintain confidentiality and security of proprietary company information and guest information • Perform a nightly audit according to brand and A&R standards

A&R benefits include:

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.