Night Auditor

A&R Group; Montgomery (AL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation Time

Hotel Discounts

Employee Assistance Program

Paid Training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

An established industry player is seeking a Night Auditor who thrives in a fast-paced environment and is passionate about providing exceptional service. This role involves greeting guests, managing reservations, and performing nightly audits to ensure smooth hotel operations. The ideal candidate will possess strong communication skills, a professional demeanor, and a commitment to guest satisfaction. Join a dynamic team where your contributions will enhance the guest experience and help maintain the high standards of hospitality. If you are looking for a rewarding position with opportunities for growth, this is the perfect opportunity for you.

Qualifications

• Ability to maintain a professional appearance and provide excellent customer service.
• Experience in addressing and resolving guest complaints effectively.

Responsibilities

• Greet and check in guests, ensuring a positive experience.
• Perform nightly audits and maintain front desk operations.

Skills

Customer Service

Professional Appearance

Problem Solving

Communication

Tools

Front Desk System

Job description

A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Job Responsibilities:

The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. Responsibilities include:

1. Greet and check in arriving guests and check out departing guests.
2. Provide excellent customer service to all guests.
3. Make reservations for guests arriving on the same day or future dates.
4. Answer incoming phone calls and respond to any guest inquiries or requests.
5. Perform any brand required tasks within the properties front desk system to process the hotel’s nightly audit.

Qualifications:

We are in search of qualified candidates who can excel at the following:

1. Always maintain a professional appearance.
2. Register all incoming guests and ensure all pertinent information is obtained.
3. Assist in other departments as needed.
4. Address and resolve guest complaints in a timely manner.
5. Block incoming reservations based on guest requests and room availability.
6. Block arriving reservations of all groups.
7. Maintain cleanliness of the back office and front desk area.
8. Anticipate guest needs to provide superior guest service.
9. Maintain confidentiality and security of proprietary company information and guest information.
10. Perform a nightly audit according to brand and A&R standards.

Benefits:

A&R benefits include:

1. Competitive pay.
2. Paid vacation time.
3. Hotel discounts.
4. Employee Assistance Program.
5. Paid training.
6. Medical/Dental/Vision Insurance.
7. Supplemental Insurance Available.
8. Free Teladoc.

A &R Hospitality Management provides equal employment opportunities to all employees and applicants.