Front Office Manager

A & R Hospitality; Mobile (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation time

Hotel discounts

Paid Holidays

Continuous training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teledoc for eligible employees

Job summary

A & R Hospitality Group is seeking a Guest Service Manager to lead the Front Desk and Breakfast teams, delivering outstanding guest service. The GSM reports to the General Manager and supervises day-to-day front desk and breakfast operations, handling guest interactions, reservations, and inquiries with a focus on timely resolutions.

The role requires strong leadership, professional appearance, and the ability to manage multiple priorities in a high-paced hotel environment.

Qualifications

• Provides frontline guest services leadership and supports hotel operations.
• Manages Front Desk and Breakfast teams while ensuring high guest satisfaction.
• Requires effective communication with guests and departments to optimize operations.

Responsibilities

• Greet and check in arriving guests and check out departing guests.
• Lead Front Desk and Breakfast teams and schedule shifts.
• Handle guest inquiries, requests, and resolve complaints with a positive resolution.
• Assist in hiring, training, and accountability for Front Desk and Breakfast staff.
• Prepare and reconcile cash deposits and maintain cash controls.

Skills

Customer service

Leadership

Front desk operations

Team supervision

Communication

Job description

A & R Hospitality Group is looking for a Guest Service Manager who can provide effective leadership and outstanding customer service.

About A&R Hospitality Group

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The Guest Services Manager (GSM) works at the front desk of the hotel and provides leadership to the Front Desk and Breakfast team members as well as service to hotel guests and clients. The GSM reports to the General Manager and supervises all Front Desk and Breakfast activities, inventories and schedules, greets and checks in arriving guests, and checks out departing guests. The GSM performs all duties assigned by the General Manager including Manager on Duty when the General Manager is not on property. Additionally, the GSM provides excellent supervision to the team members, customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance.
• Supports the General Manager in all daily operations of the hotel.
• Participate in hiring, training, and accountability for Front Desk and Breakfast associates.
• Take the lead in all guest complaints and ensure they are handled in a timely manner with a positive resolution.
• Communicate effectively with support departments to optimize hotel operations.
• Responsible for preparing and reconciling cash deposits.
• Motivate and develop associates.
• Anticipate guest needs in order to have superior guest service.
• Maintain confidentiality and security of proprietary company information and guest information.
• Ability to work in a high-paced environment with the ability to shift and manage multiple priorities.

A & R benefits include:

• Paid vacation time
• Hotel discounts
• Paid Holidays
• Continuous training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teledoc for eligible employees

A & R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.