Night Auditor

A&R Group; Gulf Shores (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

A hospitality company in Gulf Shores, AL is seeking a Night Auditor to manage front desk operations and enhance guest satisfaction. The ideal candidate should have strong hospitality skills, be detail-oriented, and possess problem-solving abilities. Responsibilities include managing reservations, greeting guests, and handling transactions. The position offers full-time employment with a focus on customer service.

Qualifications

• Previous hospitality industry experience preferred but not required.
• Able to accept directions and priorities from members of management.
• Highly energetic and motivated individual.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Book guest reservations using knowledge of occupancy.
• Greet guests immediately with a friendly welcome.
• Register guests into a hotel promptly and courteously.
• Handle cash and credit card transactions accurately.
• Work closely with Housekeeping in keeping room statuses up to date.

Skills

Strong telephone skills

Excellent hospitality skills

Strong problem-solving skills

Detail-oriented

Excellent interpersonal and communication skills

Ability to work independently

Ability to lift to 50 pounds

Ability to manage multiple priorities

Tools

Quore

Job description

Overview

Join to apply for the Night Auditor role at A&R Group.

The Night Auditor represents the hotel to the guest throughout all stages of the guest’s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented.

Essential Duties and Responsibilities

• Book guest reservations using knowledge of occupancy, arrivals, and departure information.
• Greet guests immediately with a friendly and sincere welcome.
• Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates.
• Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given.
• Pre-register, and block reservations following hotel rate structures, discounts and sell strategies.
• Handle cash and credit card transactions accurately and securely.
• Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area.
• Protect confidential guest information and the privacy of guests.
• Work closely with Housekeeping in keeping room statuses up to date.
• Coordinate requests for maintenance and repair work.
• All other duties as assigned. Perform Night Audit following the steps and training provided.

Required Skills and Experience

• Previous hospitality industry experience preferred but not required
• Able to accept directions and priorities from members of management and reliably follow through on tasks.
• Proficient in Quore.
• Highly energetic and motivated individual
• Ability to lift to 50 pounds.
• Ability to work with machinery both indoors and outdoors.
• Ability to work independently with little supervision.
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Strong problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Ability to shift and manage multiple priorities while adapting easily to change
• Results-driven focus and ability to work through to completion promptly
• High level of flexibility regarding overtime during busy periods as required by the business

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Travel Arrangements and Hospitality

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