Night Auditor

A&R Group

Mobile (AL)

On-site

USD 17,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Teladoc

Job summary

A hospitality management company in Mobile, Alabama is seeking a Night Auditor to ensure excellent guest experiences. Responsibilities include checking in/out guests, managing reservations, and performing nightly audits. Ideal candidates should maintain confidentiality and provide outstanding customer service. This role offers competitive pay and various benefits, including paid vacation and hotel discounts.

Qualifications

Maintain confidentiality and security of proprietary company information and guest information.
Perform a nightly audit according to brand and A&R standards.

Responsibilities

Greet and check in arriving guests and check out departing guests.
Provide excellent customer service to all guests.
Make reservations for guests arriving on the same day or future dates.
Answer incoming phone calls and respond to guest inquiries or requests.
Perform brand-required tasks within the front desk system to process the hotel’s nightly audit.
Register all incoming guests and ensure all pertinent information is obtained.
Assist in other departments as needed.
Address and resolve guest complaints in a timely manner.
Block incoming reservations based on guest requests and room availability.
Block arriving reservations of all groups.
Maintain cleanliness of the back office and front desk area.
Anticipate guest needs to provide superior guest service.

Skills

Customer service

Night Audit

Job description

Overview

A &R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Responsibilities

Greet and check in arriving guests and check out departing guests
Provide excellent customer service to all guests
Make reservations for guests arriving on the same day or future dates
Answer incoming phone calls and respond to guest inquiries or requests
Perform brand-required tasks within the front desk system to process the hotel’s nightly audit
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs to provide superior guest service

Qualifications

Maintain confidentiality and security of proprietary company information and guest information
Perform a nightly audit according to brand and A&R standards

Benefits

Competitive pay
Paid vacation time
Hotel discounts
Employee Assistance Program
Paid training
Medical/Dental/Vision Insurance
Supplemental Insurance Available
Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job details