Night Auditor

A&R Group; Mobile (AL); Vor Ort; USD 17.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Teladoc

Zusammenfassung

A hospitality management company in Mobile, Alabama is seeking a Night Auditor to ensure excellent guest experiences. Responsibilities include checking in/out guests, managing reservations, and performing nightly audits. Ideal candidates should maintain confidentiality and provide outstanding customer service. This role offers competitive pay and various benefits, including paid vacation and hotel discounts.

Qualifikationen

• Maintain confidentiality and security of proprietary company information and guest information.
• Perform a nightly audit according to brand and A&R standards.

Aufgaben

• Greet and check in arriving guests and check out departing guests.
• Provide excellent customer service to all guests.
• Make reservations for guests arriving on the same day or future dates.
• Answer incoming phone calls and respond to guest inquiries or requests.
• Perform brand-required tasks within the front desk system to process the hotel’s nightly audit.
• Register all incoming guests and ensure all pertinent information is obtained.
• Assist in other departments as needed.
• Address and resolve guest complaints in a timely manner.
• Block incoming reservations based on guest requests and room availability.
• Block arriving reservations of all groups.
• Maintain cleanliness of the back office and front desk area.
• Anticipate guest needs to provide superior guest service.

Kenntnisse

Customer service

Night Audit

Jobbeschreibung

Overview

A &R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Responsibilities

• Greet and check in arriving guests and check out departing guests
• Provide excellent customer service to all guests
• Make reservations for guests arriving on the same day or future dates
• Answer incoming phone calls and respond to guest inquiries or requests
• Perform brand-required tasks within the front desk system to process the hotel’s nightly audit
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to provide superior guest service

Qualifications

• Maintain confidentiality and security of proprietary company information and guest information
• Perform a nightly audit according to brand and A&R standards

Benefits

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Travel Arrangements and Hospitality

Front Desk Agent/Night Auditor - PART-TIME