Night Auditor

Peachtree Group; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Auditor to manage nightly audit duties while delivering exceptional guest service at the front desk. This role involves balancing cash drawers, processing guest registrations, and ensuring a smooth transition between shifts. The ideal candidate will have strong communication skills, a knack for problem-solving, and a commitment to maintaining a safe and welcoming environment for guests. If you thrive in a dynamic hospitality setting and enjoy engaging with guests, this opportunity is perfect for you.

Qualifications

• Experience in guest service and cash handling.
• Strong communication skills and ability to solve problems.

Responsibilities

• Conduct nightly audit duties and provide guest service at the front desk.
• Ensure guest security and maintain a clean work environment.
• Complete shift paperwork and night audit reports.

Skills

Guest Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, completing daily paperwork, and shift reports. While performing these duties, the Night Auditor will attend to guest needs such as check-ins/check-outs, making reservations, and answering guest questions.

Responsibilities:

1. Proactively ensure guest security and create a safe, clean, and friendly work environment.
2. Count cash and maintain the accuracy of the cash drawer at the beginning and end of each shift.
3. Check the front desk log for issues, special requests, and updates.
4. Greet, register, and assign rooms to guests.
5. Process guest registrations, including collecting payments.
6. Prepare express checkout folios.
7. Maintain room status inventory.
8. Communicate shift information to the Front Office Manager, General Manager, and other desk staff.
9. Maintain cleanliness of the lobby and bathroom as needed.
10. Ensure smooth shift transitions by communicating pertinent information to the next shift.
11. Collaborate with all hotel departments to ensure high-quality customer service.
12. Answer inquiries regarding hotel services, guest registration, and local information such as shopping, dining, entertainment, and travel directions. Explain in-room and hotel features.
13. Complete all required shift paperwork and night audit reports daily.
14. Perform other duties as assigned by management.