Night Auditor

The Marcus Corporation; Lake Geneva (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to join their dedicated team at a premier resort. This role involves providing exceptional service to guests, ensuring accurate financial reporting, and maintaining the highest standards of guest experience. With a focus on creating memorable moments, the ideal candidate will thrive in a fast-paced environment while displaying strong organizational and communication skills. The company offers a supportive work culture with ample opportunities for growth, making it an exciting place to build your career in the hospitality sector.

Benefits

Flexible Scheduling

Complimentary Meals

Paid Time Off

Hotel Room Discounts

Wellness Spa Gym Membership

Opportunities for Advancement

Comprehensive Health Insurance

Recognition Programs

Qualifications

• 6 months of experience in guest service, preferably in hospitality.
• Strong organizational and decision-making skills are essential.

Responsibilities

• Perform front desk duties, including greeting guests and processing transactions.
• Maintain knowledge of property management and point of sale systems.

Skills

Customer Service

Problem-Solving

Time Management

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Property Management System (SMS Host)

Point of Sale Systems (SMS POS, SMS Touch)

Job description

Job Title: Night Auditor

If you want to leverage your experience in a full-service AAA Four Diamond resort environment and make a positive impact on your team, ownership, and community, this is the perfect career opportunity for you.

We are seeking a Night Auditor to join our Timber team at Timber Ridge Lodge & Waterpark in Lake Geneva, Wisconsin.

Located within historic Lake Geneva, Timber Ridge Lodge at Grand Geneva Resort is the Midwest's only all-season, all-suite destination. It features 50,000 square feet of indoor/outdoor waterpark fun year-round, making it a perfect family getaway. The resort also boasts two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1,300 acres of scenic grounds.

Our ideal team members are People Pleasers who:

• Transform our guests' ordinary days into extraordinary experiences
• Love their workplace
• Feel appreciated for their contributions
• Are eager to learn and grow with a company that values its people

What benefits do we offer?

• Flexible scheduling
• Complimentary meals during shifts prepared by our culinary team
• Paid time off
• Hotel room discounts as low as $49 per night
• Wellness Spa Gym membership for $16 per paycheck
• Opportunities for advancement across the property and nationwide
• A friendly work environment
• Comprehensive health insurance (medical, dental, vision), company-paid life insurance, employee assistance programs, and retirement benefits
• Recognition programs to celebrate your achievements

About the role:

Provide efficient, courteous, and high-quality service to our guests, adhering to company standards and procedures. Responsible for timely reporting of resort revenues and settlements, maintaining accurate records and databases. This is a third-shift position.

Key responsibilities include:

• Performing front desk duties such as greeting guests, processing transactions, answering calls, managing reservations, balancing credit card and cash transactions, and taking messages for guests and management
• Maintaining knowledge of the property management system (SMS Host) and point of sale systems (SMS POS and SMS Touch)
• Verifying room charges, taxes, and resort fees on occupied rooms; balancing food and beverage systems
• Handling guest complaints and providing information within your scope of authority
• Completing shift checklists
• Monitoring front desk areas for safety, security, and appearance, reporting any incidents or issues
• Collaborating with housekeeping and maintenance to assess room status and coordinate repairs
• Managing cash control responsibly, ensuring accurate deposits and minimal cash drawer balance
• Performing additional duties as assigned

Qualifications:

• High School diploma or equivalent
• At least 6 months of experience in a guest service role, preferably in hospitality
• Ability to work independently with good judgment, problem-solving, and decision-making skills
• Strong organizational and time management skills
• Service-oriented attitude
• Excellent communication skills, both oral and written
• Ability to motivate and guide others
• Proficiency in Microsoft Excel, Word, and Outlook
• Quick learner, capable of thriving in a fast-paced environment

Note: Be prepared to create memorable experiences for our guests that will last for years to come!

Grand Geneva is an Equal Opportunity Employer.

Disclaimer: This document outlines the general responsibilities and requirements of the position and is not exhaustive.

About the company:

The Marcus Corporation is a publicly traded American company headquartered in Milwaukee, Wisconsin.