Night Auditor- Guest Service Agent

Park Place Hospitality LLC - Hilton Garden Inn Milwaukee; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Night Auditor - Guest Service Agent to join their dynamic team at a prominent hotel. This role is crucial for ensuring a seamless experience for guests during the night, where you'll manage check-ins, reservations, and address inquiries. You'll develop exceptional problem-solving and communication skills while maintaining a safe environment. With a focus on guest satisfaction, you'll thrive in a flexible and energetic atmosphere, making a significant impact on guests' experiences. If you're ready to embrace this exciting opportunity, your next career step awaits!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Health Savings Account

Paid Time Off

Employee Discounts

Qualifications

• Strong interpersonal and communication skills to engage with guests.
• Attention to detail for managing financial transactions accurately.

Responsibilities

• Welcome guests and provide exceptional customer service during their stay.
• Perform nightly audits and prepare reports for financial accuracy.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Customer-Centric Mindset

Adaptability

Job description

Join the Hilton Garden Inn Milwaukee Northwest Conference Center as a Night Auditor - Guest Service Agent and embrace an exciting opportunity to elevate your career in the hospitality industry. This dynamic role allows you to be the heartbeat of our hotel during the night, ensuring a seamless experience for our guests. You will develop exceptional problem-solving skills while delivering outstanding customer service, all while working independently and making impactful decisions. Every night presents new challenges and rewards, allowing you to demonstrate your integrity and commitment to excellence. By becoming part of our forward-thinking team, you'll have the opportunity to shape memorable experiences for guests from all walks of life.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. This position is perfect for those who thrive in a flexible, energetic environment where you can truly make a difference!

Your experience as a Night Auditor (Guest Service Agent)

As a Night Auditor Guest Service Agent at the Hilton Garden Inn Milwaukee Northwest Conference Center, your day-to-day expectations will include welcoming guests with a warm smile and providing exceptional customer service throughout their stay. You will be responsible for checking in and out guests, managing reservations, and addressing any inquiries or concerns that arise during the night shift. Accuracy is key, as you will perform nightly audits and prepare reports to ensure all financial transactions are processed correctly for the day.

Additionally, you will monitor the hotel's security and maintain a safe environment for guests. Your role will also involve collaborating with team members to resolve any problems and contribute to a seamless operation. Therefore, staying organized and exhibiting strong communication skills will be essential for success in this position.

Would you be a great Night Auditor Guest Service Agent?

To thrive as a Night Auditor Guest Service Agent at the Hilton Garden Inn Milwaukee Northwest Conference Center, several key skills are essential for success. Strong interpersonal and communication skills will enable you to engage positively with guests and resolve issues effectively. An exceptional attention to detail is necessary for accurately managing financial transactions and performing nightly audits. Additionally, problem-solving abilities will help you navigate any challenges that arise during your shift.

Time management skills are crucial, as you will juggle various responsibilities, from guest check-ins to administrative tasks. A customer-centric mindset will ensure that you prioritize guest satisfaction at all times. Finally, adaptability and the ability to work independently will allow you to thrive in the dynamic environment of a hotel, particularly during the quieter night hours when you may wear multiple hats. Excellent attendance is required in this role.

Your next step

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

This position does require the employee to pass a Credit and Criminal Background check.