Night Auditor

Hyatt Place Milwaukee Downtown; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Auditor to join their dynamic team. This role involves overseeing nightly hotel operations, ensuring accurate guest billing, and providing exceptional service during late-night hours. Ideal candidates will thrive in a fast-paced hospitality environment, demonstrating strong communication and analytical skills. With a commitment to quality service, this position offers the opportunity to contribute to an exceptional guest experience while working in a supportive and flexible environment. If you are detail-oriented and passionate about hospitality, this role is perfect for you.

Benefits

Competitive compensation package

Full benefits package including 401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Qualifications

• At least one year of hotel front desk or accounting experience.
• Strong communication and analytical skills required.

Responsibilities

• Oversee nightly hotel operations and ensure accurate guest billing.
• Reconcile guest service agents’ paperwork and resolve discrepancies.
• Maintain financial records and generate night audit reports.

Skills

Customer Service

Attention to Detail

Mathematical Skills

Analytical Skills

Communication Skills

Flexibility

Education

High School Diploma

Hospitality Management Degree

Job description

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guest Services: Check in and check out guests with a focus on accuracy and customer service.
• Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
• Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
• Work Environment: The hotel provides guest services 24/7, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
• Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.

QUALIFICATIONS

• Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
• Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
• Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
• Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
• Flexibility: Must be flexible with scheduling to accommodate business needs.