Night Auditor

Hawkeye Hospitality; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Auditor to ensure smooth operations during the night shift. In this role, you will balance nightly audit duties while delivering exceptional guest service at the front desk. Your responsibilities will include managing guest check-ins and check-outs, processing payments, and maintaining the accuracy of cash handling. This position offers a unique opportunity to contribute to a welcoming environment while ensuring guest security and satisfaction. If you are proactive and enjoy working in a dynamic setting, this role is perfect for you.

Qualifications

• Strong guest service skills and ability to handle cash accurately.
• Proactive approach to guest security and satisfaction.

Responsibilities

• Conduct nightly audits and provide excellent guest service.
• Process guest registrations, payments, and maintain cash drawer accuracy.

Skills

Guest Service

Cash Handling

Communication Skills

Proactive Thinking

Education

High School Diploma

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Responsibilities include balancing duties, completing daily paperwork, and shift reports. During these duties, the Night Auditor will attend to guest needs such as check-ins/check-outs, making reservations, and answering guest questions.

Key Responsibilities:

1. Proactive thinking with guest security in mind, creating a safe, clean, and friendly environment.
2. Counting cash and maintaining the accuracy of the cash drawer at the beginning and end of each shift.
3. Checking the front desk log for problems or special requests.
4. Greeting, registering, and assigning rooms to guests.
5. Processing guest registrations and collecting payments.
6. Preparing express checkout folios.
7. Maintaining room status inventory.
8. Communicating shift information to the Front Office Manager, General Manager, and desk staff.
9. Maintaining and cleaning the lobby and bathroom as needed.
10. Ensuring smooth shift transitions by communicating pertinent information.
11. Collaborating with hotel departments to ensure high-quality customer service.
12. Answering inquiries about hotel services, registration, and local directions.
13. Completing all shift paperwork and night audit reports daily.
14. Performing other duties as assigned by management.