Night Auditor PT | Residence Inn Milwaukee

CSM Corporation; Milwaukee (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to enhance guest experiences. In this part-time role, you will be responsible for managing the front desk during the night shift, ensuring that guests receive top-notch service. Your responsibilities will include processing check-ins and check-outs, balancing financial reports, and assisting guests with inquiries about the hotel and local attractions. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you to make a significant impact in a dynamic team.

Qualifications

• 2+ years of guest service experience, preferably in hospitality.
• Strong computer skills and excellent communication abilities.

Responsibilities

• Perform manager-on-duty role during 3rd shift.
• Process check-ins and check-outs, handle special requests.
• Balance revenue sources and complete daily financial reports.

Skills

Guest service experience

Communication skills

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

Job Category: Front Office

Requisition Number: NIGHT007853

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• Posted: May 8, 2025
• Part-Time
• On-site

Locations

Showing 1 location

Residence Inn Milwaukee
Residence Inn Milwaukee Downtown | CSM Lodging Services
648 North Plankinton Ave
Milwaukee, WI 53203, USA

Responsibilities

• Perform the manager-on-duty role during 3rd shift.
• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Assist guests with knowledge of hotel property, local attractions, and hotel outlets and services hours.
• Work independently or as part of a team to meet guest needs and support other departments when needed.
• Follow the CSM guest service recovery program.
• Balance revenue sources and complete daily financial reports accurately.
• Process no-show reservations and prepare financial reports for management.
• Close the financial day for the hotel.
• Utilize proper selling techniques to maximize room revenues.
• Monitor room availability, follow booking restrictions, and adhere to policies.
• Drive sales through up-selling rooms and amenities.
• Handle cash and financial transactions per CSM procedures.
• Use equipment properly and follow cost control measures.
• Plan, organize, and prioritize work to meet volume requirements.
• Assist with additional projects, stock supplies, and support overnight staff as needed.
• Follow all work rules, attend meetings, and maintain a safe, clean work environment.
• Comply with emergency procedures and incident protocols.

Qualifications & Skills

• At least 2 years of guest service experience, preferably in hospitality.
• Night audit or accounting experience is a plus.
• Strong computer skills and excellent communication abilities.
• Attention to detail, customer-focused, and capable of working in a fast-paced environment.

Education

High school diploma or GED required.

Physical Requirements

Ability to lift, push, and pull up to 75 pounds occasionally.

Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.