Night Auditor PT | Residence Inn Milwaukee

CSM Corporation; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual for the manager-on-duty role during the 3rd shift. This position is crucial for maintaining the highest level of service, ensuring guest satisfaction, and managing financial operations. The ideal candidate will have a strong background in guest service, excellent communication skills, and the ability to work independently or as part of a team. With opportunities for growth and a dynamic work environment, this role is perfect for someone looking to make a significant impact in the hospitality sector.

Qualifications

• 2+ years prior guest service experience required, preferably in hospitality.
• Excellent computer knowledge and communication skills needed.

Responsibilities

• Perform manager-on-duty role during 3rd shift and ensure high service levels.
• Process check-ins, check-outs, and manage reservations efficiently.
• Balance revenue sources and complete daily financial reports.

Skills

Guest Service Experience

Communication Skills

Attention to Detail

Computer Knowledge

Education

High School Diploma or GED

Job description

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Equal Opportunity Employer
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