Night Audit Supervisor: Overnight Front Desk Leader

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

HSA with Company Match

401(k) with Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity

Educational Assistance

Hotel Discounts

Perks & Discounts

Job summary

Sonesta International Hotels Corporation in Cambridge, MA seeks a Night Audit Supervisor to lead the overnight front desk team, balance daily income/expenses, and ensure seamless guest experiences from check-in to check-out.

You will act as the hotel system liaison during night hours, handle tickets for Opera/SynXis issues, supervise Front Desk agents, and partner with Housekeeping, Engineering, and F&B to maintain service quality and operational efficiency.

Qualifications

• At least 2 years of experience in a customer service role.
• Previous Front Desk, hotel operations, guest services, hospitality, or customer service experience preferred.
• Previous leadership or supervisory experience within hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.

Skills

Customer service

Front Desk

Leadership

Hospitality

Tools

PMS systems

Reservations

Room inventory management

Job description

Sonesta International Hotels Corporation in Cambridge, MA seeks a Night Audit Supervisor to lead the overnight front desk team, balance daily income/expenses, and ensure seamless guest experiences from check-in to check-out.

You will act as the hotel system liaison during night hours, handle tickets for Opera/SynXis issues, supervise Front Desk agents, and partner with Housekeeping, Engineering, and F&B to maintain service quality and operational efficiency.