Overnight Front Desk Leader – Hospitality Operations

Sonesta Hotels International Corporation; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company/

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-TermDis

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Night Audit Supervisor to lead the overnight front desk team, balance all hotel income and expenses, and ensure welcoming, seamless stays from check-in to check-out.

The NAS will act as the system liaison for Opera and SynXis, overseeing front desk operations, guest service, and collaboration with Housekeeping and Engineering. This role requires strong leadership and the ability to multitask in a fast-paced environment.

Qualifications

• At least 2 years of experience in a customer service role.
• Experience in Front Desk, hotel operations, or guest services.
• Previous leadership or supervisory experience within hotels or hospitality operations.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.
• Any other duties assigned.

Skills

Customer service

Front Desk operations

PMS systems

Leadership experience

Guest service standards

Communication skills

Multitasking

Tools

Opera PMS

SynXis PMS

Job description

Sonesta International Hotels is seeking a Night Audit Supervisor to lead the overnight front desk team, balance all hotel income and expenses, and ensure welcoming, seamless stays from check-in to check-out.

The NAS will act as the system liaison for Opera and SynXis, overseeing front desk operations, guest service, and collaboration with Housekeeping and Engineering. This role requires strong leadership and the ability to multitask in a fast-paced environment.