Night Audit Lead — Front Desk & Guest Experience

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Night Audit Supervisor to lead the overnight Front Desk team, balance daily income/expenses, handle system issues (Opera, SynXis), and ensure warm, efficient guest service across overnight shifts.

The role emphasizes front desk leadership, guest satisfaction, and coordination with housekeeping and engineering to maintain smooth overnight operations.

Qualifications

• Minimum 2 years in a customer service role.
• Previous Front Desk, hotel operations, guest services, hospitality, or customer service experience preferred.
• Previous leadership or supervisory experience within hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.

Skills

Customer service

Front Desk Operations

Leadership

Tools

Opera PMS

SynXis

Job description

Sonesta International Hotels is seeking a Night Audit Supervisor to lead the overnight Front Desk team, balance daily income/expenses, handle system issues (Opera, SynXis), and ensure warm, efficient guest service across overnight shifts.

The role emphasizes front desk leadership, guest satisfaction, and coordination with housekeeping and engineering to maintain smooth overnight operations.