Night Audit Specialist — Front Desk & Guest Care

White Lodging; San Antonio (TX); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Job summary

White Lodging is seeking a Night Auditor to greet guests and ensure a smooth check-in and check-out experience. You will balance all hotel and restaurant transactions daily, generate and review audits, and maintain accurate revenue statistics while upholding security and confidentiality.

The role requires strong communication, a passion for customer service, and flexibility to work nights, weekends, and holidays.

Qualifications

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Responsibilities

• Assist guests efficiently, courteously, and professionally in front desk functions.
• Balance all hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow credit, cash-handling, and accounting procedures.
• Run audits and reports; record revenues and statistics accurately.
• Explain reports, guest folios, and emergency procedures clearly.
• Maintain security and confidentiality of guest/hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Tools

POS systems

Job description

White Lodging is seeking a Night Auditor to greet guests and ensure a smooth check-in and check-out experience. You will balance all hotel and restaurant transactions daily, generate and review audits, and maintain accurate revenue statistics while upholding security and confidentiality.

The role requires strong communication, a passion for customer service, and flexibility to work nights, weekends, and holidays.