Night Auditor

Holiday Inn Express & Suites Cincinnati - Mason; Mason (OH); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

Paid Vacation

Flexible Scheduling

Employee Discounts on Hotel Stays

Opportunities for Growth

Supportive Team Culture and Training

Descripción de la vacante

Holiday Inn Express & Suites Cincinnati - Mason is seeking a reliable Night Auditor to oversee overnight front desk operations, balance accounts, and provide outstanding guest service.

This role blends front desk responsibilities with nightly accounting tasks, demanding strong attention to detail, calm professionalism, and the ability to respond quickly to guest needs while maintaining a secure, welcoming environment.

Formación

• Previous hotel or front desk experience preferred but not required.
• Strong attention to detail and accuracy in financial tasks.
• Ability to stand for long periods and reach up to 48 inches.
• Comfortable working independently with minimal supervision.
• Excellent communication and customer service skills.
• Ability to use judgment, follow training guidelines, and respond to guest needs.

Responsabilidades

• Provide friendly, professional service to guests during overnight hours.
• Assist with check-ins, check-outs, reservations, and local area information.
• Enter, update, and maintain reservation and guest information in the system.
• Post charges, process payments, balance cash drawers, and reconcile accounts.
• Investigate and correct out-of-balance situations; complete nightly audit reports.
• Maintain daily logs and complete required documentation.
• Operate the hotel switchboard with courteous communication.
• Clean and maintain the front desk, lobby, and work areas.
• Respond to guest complaints calmly and professionally; escalate when needed.
• Support property security by monitoring activity and reporting safety concerns.
• Follow all emergency procedures and safety protocols.
• Occasionally assist with cleaning guest rooms if required.

Conocimientos

Honest

Reliable

Punctual

Descripción del empleo

Hotel Night Auditor

We are seeking a reliable, detail‑oriented Night Auditor to oversee nightly front desk operations, ensure accurate financial balancing, and provide exceptional guest service during overnight hours. This role combines front desk responsibilities with accounting tasks to support smooth hotel operations.

Overview

The Night Auditor is responsible for delivering excellent guest service, completing nightly audit procedures, balancing accounts, and maintaining a clean, safe, and organized lobby environment. This position requires strong attention to detail, professionalism, and the ability to remain calm and courteous while handling guest needs and overnight responsibilities.

Key Responsibilities

• Provide friendly, professional service to all guests during overnight hours.
• Assist guests with check-ins, check-outs, reservations, room sales, and local area information.
• Enter, update, and maintain reservation and guest information in the system.
• Post charges, process payments, balance cash drawers, and reconcile credit card and direct-bill accounts.
• Investigate and correct out‑of‑balance situations; complete nightly audit reports.
• Maintain daily logs and complete required documentation.
• Operate the hotel switchboard with warm, courteous communication.
• Clean and maintain the front desk, lobby, and work areas.
• Respond to guest complaints calmly and professionally; elevate when needed.
• Support property security by monitoring activity and reporting safety concerns.
• Follow all emergency procedures and safety protocols.
• Occasionally assist with cleaning guest rooms if required.

Personal Qualifications

• Honest, reliable, and punctual.
• Professional appearance and adherence to grooming standards.
• Strong customer service skills with a calm, friendly demeanor.
• Ability to handle guest complaints and find agreeable solutions.
• Maintain confidentiality on and off duty.
• Communicate effectively with supervisors and coworkers.
• Keep work areas clean, organized, and presentable.

Qualifications

• Previous hotel or front desk experience preferred but not required.
• Strong attention to detail and accuracy in financial tasks.
• Ability to stand for long periods and reach up to 48 inches.
• Comfortable working independently with minimal supervision.
• Excellent communication and customer service skills.
• Ability to use judgment, follow training guidelines, and respond to guest needs.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on Hotel Stays
• Opportunities for Growth
• Supportive Team Culture and Training

Why Join Us

As a Night Auditor, you play a key role in guest satisfaction and the financial accuracy of the hotel. You'll work independently, support overnight operations, and help maintain a safe, welcoming environment for every guest.

Source: Hospitality Online