Night Audit & Guest Services Specialist

Coury Hospitality; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Coury Hospitality in Cleveland, OH is seeking a dedicated Night Audit to greet guests, oversee the front desk, and ensure accurate nightly accounting. You will manage registrations, check-out, and end-of-day reporting while promoting hotel services.

The role requires good English communication, basic accounting skills, and cash handling. Overnight hours are 11 PM–7 AM. A professional appearance, reliable attendance, and a guest-first mindset are essential.

Qualifications

• Must be able to work the night shift 11 PM to 7 AM.
• Clear written and spoken English communication.
• Strong customer-relations and guest satisfaction focus.
• Professional appearance and manner.
• Keyboard and printer operation; input information accurately.
• Previous cashier experience and basic accounting skills.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of hotel facilities and features.
• Excellent attendance and punctuality.

Responsibilities

• Providing quality guest service to all our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations and register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end-of-day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, position is required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

Skills

Night shift

English communication

Customer service

Cashiering

Basic accounting

Multitasking

Attention to detail

Tools

Keyboard

Printer operation

Job description

Coury Hospitality in Cleveland, OH is seeking a dedicated Night Audit to greet guests, oversee the front desk, and ensure accurate nightly accounting. You will manage registrations, check-out, and end-of-day reporting while promoting hotel services.

The role requires good English communication, basic accounting skills, and cash handling. Overnight hours are 11 PM–7 AM. A professional appearance, reliable attendance, and a guest-first mindset are essential.