Night Auditor: Guest Experience Lead (11pm–7am)

TownePlace Suites by Marriott Columbus Dublin; Dublin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality establishment in Dublin, Ohio, is seeking a Night Auditor to provide excellent customer service and manage guest interactions during the night shift. Responsibilities include greeting guests, managing registrations, assisting with check-outs, and resolving inquiries. The ideal candidate should possess strong English communication skills and be adaptable to various software. This position requires attention to detail and the ability to work night hours from 11 PM to 7 AM.

Qualifications

• Excellent English communication skills (reading, writing, speaking).
• Ability to use computer and different software effectively.
• Capable of continuous movement and standing for long periods.

Responsibilities

• Greet Guests and complete registration process.
• Assist Guests with check-out and handle payments.
• Demonstrate knowledge of hotel information and answer inquiries.
• Use up-selling techniques for hotel services.
• Respond to inquiries and resolve issues amicably.
• Field Guest challenges and negotiate solutions.
• Relay messages to Guests.

Skills

English communication skills

Customer service

Problem-solving

Job description

A hospitality establishment in Dublin, Ohio, is seeking a Night Auditor to provide excellent customer service and manage guest interactions during the night shift. Responsibilities include greeting guests, managing registrations, assisting with check-outs, and resolving inquiries. The ideal candidate should possess strong English communication skills and be adaptable to various software. This position requires attention to detail and the ability to work night hours from 11 PM to 7 AM.