Overnight Guest Services Auditor & Reconciliation Lead

Residence Inn by Marriott; Mentor (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

Paid time off

Company-matched 401(k)

Voluntary benefits including LTD/UST

Get paid daily

Job summary

Residence Inn Cleveland, Mentor, OH is seeking a Night Auditor to supervise overnight operations and reconcile daily transactions, ensuring guests enjoy a smooth and secure stay. You will be on site at the Mentor location and contribute to daily revenue integrity.

Ideal candidates have strong communication skills, basic tech ability, and the stamina to work all night, including weekends and holidays. Compensation and benefits accompany this role.

Qualifications

• Prior customer service experience, especially overnight shifts.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must stand for the shift and lift at least 25 pounds.
• Must be available to work weekends and holidays.

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure guests are served promptly and courteously.
• Resolve guest issues to their satisfaction using problem solving skills.
• Follow cash handling procedures and post/reconcile charges.
• Follow emergency notification procedures overnight.
• Communicate effectively between shifts and departments.

Skills

Customer service

Verbal communication

Written communication

Reading and typing

Basic technology

Physical stamina

Weekend availability

Holiday availability

Job description

Residence Inn Cleveland, Mentor, OH is seeking a Night Auditor to supervise overnight operations and reconcile daily transactions, ensuring guests enjoy a smooth and secure stay. You will be on site at the Mentor location and contribute to daily revenue integrity.

Ideal candidates have strong communication skills, basic tech ability, and the stamina to work all night, including weekends and holidays. Compensation and benefits accompany this role.