Night Front Desk Auditor – Guest Service & Safety

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Concord Hospitality in Cleveland, OH is seeking a Night Auditor to welcome guests during the overnight hours and close out daily operations. You’ll handle check-ins and check-outs, verify payments, and keep the lobby secure while monitoring for weather or safety issues.

This role emphasizes proactive, caring service and independence late at night. Concord offers a respectful culture with opportunities for training, development, and advancement within a company that values teamwork and guest

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Concord Hospitality in Cleveland, OH is seeking a Night Auditor to welcome guests during the overnight hours and close out daily operations. You’ll handle check-ins and check-outs, verify payments, and keep the lobby secure while monitoring for weather or safety issues.

This role emphasizes proactive, caring service and independence late at night. Concord offers a respectful culture with opportunities for training, development, and advancement within a company that values teamwork and guest