Night Audit & Guest Services Lead

Kana Hotel Group; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Knoxville, TN is seeking a reliable Front Desk/Night Audit team member to ensure smooth overnight operations and outstanding guest service.

You will review guaranteed arrivals, verify credit cards, complete night audit procedures, and communicate hotel amenities to guests while maintaining a welcoming lobby and prompt responses to inquiries.

We are an equal opportunity employer offering comprehensive benefits and opportunities for growth within the company.

Qualifications

• High school diploma or GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Must be detail oriented and organized.
• Knowledge of local area and hotel operations is a plus.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Complete night audit procedures accurately.
• Complete nightly arrivals per hotel policy and standards.
• Explain promotional items to guests at check-in.
• Describe hotel amenities to guests (breakfast, spa, fitness, etc.).
• Respond promptly to guest inquiries or complaints.
• Cover other areas of the hotel as needed.
• Maintain the front desk and lobby areas.

Skills

Customer service

Attention to detail

Hospitality knowledge

Education

High School diploma/GED

Job description

Kana Hotel Group in Knoxville, TN is seeking a reliable Front Desk/Night Audit team member to ensure smooth overnight operations and outstanding guest service.

You will review guaranteed arrivals, verify credit cards, complete night audit procedures, and communicate hotel amenities to guests while maintaining a welcoming lobby and prompt responses to inquiries.

We are an equal opportunity employer offering comprehensive benefits and opportunities for growth within the company.