Night Auditor: Guest Experience & Front Desk Lead

Kana Hotel Group; Gatlinburg (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a frontline hospitality professional to manage guest check-ins, assist with promotions, and ensure smooth front desk operations. The role emphasizes accurate cash handling, guest communication, and collaboration with housekeeping and maintenance to maintain quality service.

The position requires a High School diploma or GED and prior hospitality experience. Join a team that values guest satisfaction and operational excellence in a busy hotel environment.

Qualifications

• High School diploma or GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail and organized.
• Knowledge of the hotel layout and amenities is a plus.

Responsibilities

• Review guaranteed arrivals and verify credit cards for validity.
• Ensure day-use rooms are marked dirty so housekeeping can clean.
• Explain promotions and hotel amenities to guests at check-in.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Document guest incidents and maintain maintenance logs as needed.
• Greet guests warmly and keep front desk areas clean and organized.

Skills

Customer service

Cash handling

Payment processing

Attention to detail

Communication

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a frontline hospitality professional to manage guest check-ins, assist with promotions, and ensure smooth front desk operations. The role emphasizes accurate cash handling, guest communication, and collaboration with housekeeping and maintenance to maintain quality service.

The position requires a High School diploma or GED and prior hospitality experience. Join a team that values guest satisfaction and operational excellence in a busy hotel environment.