Night Auditor - Guest Services & Night Operations

Hotel Indigo; Gatlinburg (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a front desk team member in Tennessee to warmly greet guests, manage check-ins/check-outs, and coordinate guest services at the desk. You will explain hotel amenities and promote services, while maintaining a welcoming atmosphere.

Responsibilities include verifying guest details, handling cash transactions, updating room statuses, and addressing inquiries with courteous, efficient service. Previous hospitality experience preferred.

Qualifications

• Customer service experience required.
• Experience handling cash and credit procedures.
• Strong attention to detail and organization.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Mark day-use rooms as dirty for housekeeping when needed.
• Explain and provide promotional items to each guest checking in.
• Explain hotel amenities to guests (free breakfast, spa, fitness).
• Document new commercial guests to open accounts if applicable.
• Respond promptly to guest inquiries or complaints; offer alternatives when needed.

Skills

Customer service

Cash handling

Guest relations

Attention to detail

Organization

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a front desk team member in Tennessee to warmly greet guests, manage check-ins/check-outs, and coordinate guest services at the desk. You will explain hotel amenities and promote services, while maintaining a welcoming atmosphere.

Responsibilities include verifying guest details, handling cash transactions, updating room statuses, and addressing inquiries with courteous, efficient service. Previous hospitality experience preferred.