Night Auditor - Guest Experience & Front Desk Lead

Holiday Inn Express Knoxville Downtown; Knoxville (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly, service-driven Front Desk Associate for our Knoxville, TN location. You will welcome guests, handle check-ins and check-outs, and deliver the highest quality service and value to our guests.

Primary duties include verifying arrivals, assisting guests with amenities, handling cash and credit procedures, resolving inquiries and complaints promptly, and maintaining a clean, organized front desk. Equal opportunity employer and benefits included.

Qualifications

• High School diploma or GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Ensure rooms are listed as dirty for housekeeping.
• Explain promotional items to guests at check-in.
• Explain hotel amenities to guests.
• Document new commercial customers at check-in.
• Coordinate maintenance to unblock rooms.
• Ensure rollaway beds and cribs are correctly shown in system.
• Respond promptly to guest inquiries or complaints.
• Offer alternate solutions if guest demands cannot be met.
• Cover other hotel areas as needed.
• Document guest accidents with the accident form.
• Complete the maintenance log when a complaint is reported.
• Maintain front desk areas; keep them clean and organized.
• Greet guests in a friendly and warm manner.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Organized

Education

High school diploma

Job description

Kana Hotel Group is seeking a friendly, service-driven Front Desk Associate for our Knoxville, TN location. You will welcome guests, handle check-ins and check-outs, and deliver the highest quality service and value to our guests.

Primary duties include verifying arrivals, assisting guests with amenities, handling cash and credit procedures, resolving inquiries and complaints promptly, and maintaining a clean, organized front desk. Equal opportunity employer and benefits included.