Night Audit & Guest Experience Specialist

Holiday Inn Express Knoxville Downtown; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is hiring for a front desk guest services role. The position involves greeting guests, processing check-ins, handling inquiries, and ensuring the front desk and lobby are clean and organized.

Prior hospitality or customer service experience is preferred, with a high standard for attention to detail and guest satisfaction. The role requires a High School diploma or GED, with opportunities for career growth within the company.

Qualifications

• High School diploma or GED required.
• Previous hospitality or customer service experience preferred.
• Customer service experience required.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers.
• Accurately complete night audit procedures.
• Accurately complete remaining nightly arrivals in accordance to hotel policy and service standards.
• Explain and provide promotional items to each guest checking in.
• Explain hotel amenities to guests and respond to inquiries or complaints.
• Cover other areas of the hotel as needed.

Skills

Customer service

Attention to detail

Organized

Education

High School diploma/GED

Job description

Kana Hotel Group is hiring for a front desk guest services role. The position involves greeting guests, processing check-ins, handling inquiries, and ensuring the front desk and lobby are clean and organized.

Prior hospitality or customer service experience is preferred, with a high standard for attention to detail and guest satisfaction. The role requires a High School diploma or GED, with opportunities for career growth within the company.