Guest Experience Ambassador - Front Desk & Service

Holiday Inn Express Knoxville Downtown; Knoxville (TN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly Front Desk Associate for our Knoxville area property to greet guests, manage check-in and check-out, and ensure a smooth arrival experience with brand standards.

You will handle cash and credit card procedures, balance cash at shift end, and respond to guest inquiries with hospitality, proactively supporting requests and promoting hotel amenities and services.

Qualifications

• High School diploma or GED required.
• 1 year hospitality or customer service experience preferred.
• Experience handling cash and credit card procedures.
• Knowledge of local area, businesses and attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and obtain approvals if necessary.
• Check expected departures for today and manage checkouts or extensions.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotions to guests and hand out items on request.
• Promote hotel amenities to guests during calls or in person.
• Respond promptly to guest inquiries or complaints; offer alternate solutions when needed.
• Demonstrate hospitable service and guest-first attitude.
• Document guest accidents with an accident report form.
• Ability to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Communication

Attention to detail

Knowledge of local area

Education

High School diploma or GED

Hospitality experience

Job description

Kana Hotel Group is seeking a friendly Front Desk Associate for our Knoxville area property to greet guests, manage check-in and check-out, and ensure a smooth arrival experience with brand standards.

You will handle cash and credit card procedures, balance cash at shift end, and respond to guest inquiries with hospitality, proactively supporting requests and promoting hotel amenities and services.