Guest Experience Specialist — Immediate Pay & Growth

Kana Hotel Group; Knoxville (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group seeks a dedicated front desk associate in Knoxville, TN to greet guests, manage check-in/out, and handle cash per hotel standards. You will communicate promotions, assist with inquiries, and maintain high service quality while supporting housekeeping and daily operations.

Equal opportunity employer offering benefits and opportunities for growth within a service-driven environment. Prior hospitality experience and strong customer service skills are a plus.

Qualifications

• Customer-facing hospitality skills
• Ability to handle cash and credit card procedures
• Strong communication and service orientation

Responsibilities

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain hotel promotions to guests and provide materials on request
• Mention hotel amenities to guests during calls or in-person conversations
• Respond promptly to guests’ inquiries or complaints; offer alternatives if needed
• Demonstrate hospitality and accommodating guest needs
• Document any guest accidents with the accident report form
• Willingness to work evenings, weekends, and holidays

Skills

Guest service

Cash handling

Communication

Teamwork

Multitasking

Education

High school diploma or GED

Hospitality experience

Job description

Kana Hotel Group seeks a dedicated front desk associate in Knoxville, TN to greet guests, manage check-in/out, and handle cash per hotel standards. You will communicate promotions, assist with inquiries, and maintain high service quality while supporting housekeeping and daily operations.

Equal opportunity employer offering benefits and opportunities for growth within a service-driven environment. Prior hospitality experience and strong customer service skills are a plus.