Night Auditor & Guest Experience Champion

Socket.dev; Madison (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free employee parking

Free employee meal

Discounted hotel rooms

401-K matching retirement plan

Paid time off

Employee Referral Bonus

Cash Advance

Up to 30% off hotel rooms

Pet Insurance

Inclusive work environment

Job summary

Madison Concourse Hotel in Madison, WI seeks a Night Auditor to manage overnight financials and guest check-ins with a focus on service excellence. This role collaborates with the Front Office team to ensure smooth shift transitions and maintains accurate records while upholding safety standards.

Qualifications include strong organizational and communication skills, plus the ability to stay calm under pressure. Experience in hospitality or overnight shifts is a plus but not mandatory.

Qualifications

• Previous hotel or customer service experience is a plus but not required.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations.
• Confidentiality and accuracy in handling guest information and transactions.

Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals and ensure a seamless check-in process.
• Be the go-to person for guest inquiries and provide top-notch service.
• Ensure accuracy in financial transactions and maintain records.
• Coordinate with Night Manager and security to ensure guest safety.
• Collaborate with Front Office for smooth shift transitions.
• Notify General Manager of unusual incidents regarding operations or safety.

Skills

Night audit procedures

Customer service

Organizational skills

Communication skills

Attention to detail

Calm under pressure

Job description

Madison Concourse Hotel in Madison, WI seeks a Night Auditor to manage overnight financials and guest check-ins with a focus on service excellence. This role collaborates with the Front Office team to ensure smooth shift transitions and maintains accurate records while upholding safety standards.

Qualifications include strong organizational and communication skills, plus the ability to stay calm under pressure. Experience in hospitality or overnight shifts is a plus but not mandatory.