Night Auditor | 11pm-7am | Full Time

The Madison Concourse Hotel; Alabama; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free employee parking

Free employee meal

Discounted hotel rooms

401-K matching retirement plan

Paid time off

Referral bonus

Cash Advance

Up to 30% off hotel rooms

Pet Insurance

Inclusive work environment

Vision insurance

Company-paid life insurance

FSA

Additional life insurance

Job summary

The Madison Concourse Hotel in Madison, Wisconsin is seeking a Night Audit Clerk to join our Front Office team. You will conduct precise night audit procedures, greet late‑night arrivals, and ensure a seamless check‑in process while maintaining accurate financial records and guest confidentiality.

This role requires excellent communication, strong organizational and multitasking abilities, and a positive, guest‑driven attitude.

Qualifications

• Previous hotel or customer service experience preferred.
• Ability to stay organized and multitask.
• Excellent communication and interpersonal skills.
• Detail-oriented with confidentiality in handling guest information.
• Positive attitude and passion for customer service.
• Knowledge of local attractions is a plus.

Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and active security guard to assure guest safety and security.
• Collaborate seamlessly with our Front Office team to ensure a smooth transition between shifts.
• Notify the General Manager of any unusual incidents as instructed or otherwise deemed necessary regarding operations and/or safety and security issues regarding the hotel or guests.

Skills

Customer service

Detail oriented

Communication

Multitasking

Calm under pressure

Teamwork

Overnight shift

Job description

The Madison Concourse Hotel
1 West Dayton Street
Madison, WI 53703, USA

Description

We are not just a hotel; we are a haven of hospitality and a beacon of comfort for our guests. Nestled in the heart of Madison, our establishment is known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for everyone who walks through our doors.

Wage: up to $18/hour, based on experience.

Key Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and active security guard to assure guest safety and security.
• Collaborate seamlessly with our Front Office team to ensure a smooth transition between shifts.
• Notify the General Manager of any unusual incidents as instructed or otherwise deemed necessary regarding operations and/or safety and security issues regarding the hotel or guests.

Qualifications

• Previous experience in a hotel or customer service role OR familiarity with overnight shifts is a huge plus, but not required to be successful in this role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude.
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with your inquiries effectively.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Qualifications

Behaviors

Required

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

: Inspired to perform without outside help

Experience

Preferred

Familiarity of overnight shift

Previous Hotel or Customer Service role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.