Guest Experience Specialist — Front Desk

The Madison Concourse Hotel; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free employee parking underground

Free employee meal every shift

Discounted hotel rooms

Discounts at Circ and Starbucks

401‑K matching retirement plan

Paid time off

$1,000 employee referral bonus

Cash Advance: Get the money you've уже

Up to 30% off hotel rooms at GreatWolf

Pet Insurance for part time and full t

A vibrant and inclusive work环境 that价值s

Vision insurance

Company-paid basic life insurance and短

Flexible Spending Account (FSA)

Additional life insurance policy

Job summary

The Madison Concourse Hotel is seeking a Front Desk Agent in Madison, WI. The role involves greeting guests, handling check-ins/check-outs, processing inquiries, and providing information about local attractions and hotel services.

You will manage reservations and room assignments, coordinate with housekeeping, and ensure a smooth, welcoming experience for guests. A customer service background is required, with shifts from early morning to late evening.

Qualifications

• Previous front desk or customer service experience preferred, but not required.
• Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships.
• Strong organizational and multitasking abilities, thriving in a fast-paced environment.
• Attention to detail and the ability to handle guest information and transactions with confidentiality and accuracy.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Knowledge of local attractions, events, and services is a plus, enabling you to assist guests effectively.

Responsibilities

• Provide a warm and friendly welcome to guests, ensuring a smooth check-in process.
• Assist guests with check-outs, billing inquiries, and any other requests or concerns during their stay.
• Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.
• Manage reservations and room assignments, ensuring accuracy and efficiency.
• Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations.
• Maintain a clean and organized front desk area, including the lobby.
• Follow security and safety procedures, ensuring the well-being of guests and colleagues.
• Upsell hotel amenities, services, and packages to enhance guests stays and maximize revenue.
• Collaborate with team members to provide seamless experiences and exceed service standards.

Skills

People skills

Computer skills

Cash handling

Verbal communication

Education

High School or better

Job description

The Madison Concourse Hotel is seeking a Front Desk Agent in Madison, WI. The role involves greeting guests, handling check-ins/check-outs, processing inquiries, and providing information about local attractions and hotel services.

You will manage reservations and room assignments, coordinate with housekeeping, and ensure a smooth, welcoming experience for guests. A customer service background is required, with shifts from early morning to late evening.