Night Auditor | 11pm-7am | Full Time

The Madison Concourse Hotel; Bowens Addition (WI); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Free employee parking

Free employee meal

Discounted hotel rooms

401-K matching retirement plan

Paid time off

Cash Advance: Get the money you've уже

Up to 30% off hotel rooms at GreatWolf

Pet Insurance for all employees

Inclusive work environment

Job summary

The Madison Concourse Hotel in Madison, WI is seeking a Night Auditor to manage overnight front desk operations, conduct accurate financial processing, and greet late-night arrivals. This role emphasizes guest service excellence and strict confidentiality.

You will work closely with the Front Office and Night Manager to ensure guest safety, resolve issues, and maintain records. The position offers a strong service focus and opportunities for professional growth.

Qualifications

• Night audit or hotel experience preferred.
• Strong communication and multitasking abilities.
• Ability to handle guest information confidentially and accurately.
• Experience with cash handling and basic financial records.
• Ability to work overnight shifts.

Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and security to assure guest safety.
• Collaborate with Front Office to ensure smooth shift transitions.
• Notify the General Manager of any unusual incidents regarding operations or safety.

Skills

Night audit experience

Customer service

Communication

Organizational skills

Calm under pressure

Attention to detail

Job description

The Madison Concourse Hotel
1 West Dayton Street
Madison, WI 53703, USA

Description

We are not just a hotel; we are a haven of hospitality and a beacon of comfort for our guests. Nestled in the heart of Madison, our establishment is known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for everyone who walks through our doors.

Wage: up to $18/hour, based on experience.

Key Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and active security guard to assure guest safety and security.
• Collaborate seamlessly with our Front Office team to ensure a smooth transition between shifts.
• Notify the General Manager of any unusual incidents as instructed or otherwise deemed necessary regarding operations and/or safety and security issues regarding the hotel or guests.

Qualifications

• Previous experience in a hotel or customer service role OR familiarity with overnight shifts is a huge plus, but not required to be successful in this role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude.
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with your inquiries effectively.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Qualifications

Behaviors

Required

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

: Inspired to perform without outside help

Experience

Preferred

Familiarity of overnight shift

Previous Hotel or Customer Service role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.