Night Audit & Front Desk Concierge

AJS Hotels; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and dental benefits

401k

Complimentary meal

Discounted bus pass

Complimentary parking

Job summary

AJS Hotels is seeking a Front Office Night Audit Agent responsible for balancing cash and managing guest accounts while ensuring exceptional customer service. The ideal candidate will have 2 years of customer service experience, preferably in hospitality.

The role offers a range of responsibilities, including closing accounts, completing audit reports, and handling guest inquiries. A comprehensive benefits package is included, such as medical coverage and discounted travel options.

Qualifications

• At least 2 years of customer service experience in hospitality.
• Ability to input and access information in management systems.
• Proficiency in typing and suggestive selling.

Responsibilities

• Count and balance cash and credit accounts.
• Respond to guest needs and handle special requests.
• Complete audit reports and verify room rates.

Skills

Customer service experience

Computer and math skills

Professional telephone etiquette

Excellent oral and written communication skills

Fluency in English

Education

High School Diploma or GED

Job description

AJS Hotels is seeking a Front Office Night Audit Agent responsible for balancing cash and managing guest accounts while ensuring exceptional customer service. The ideal candidate will have 2 years of customer service experience, preferably in hospitality.

The role offers a range of responsibilities, including closing accounts, completing audit reports, and handling guest inquiries. A comprehensive benefits package is included, such as medical coverage and discounted travel options.