Night Audit & Front Desk Guest Services Lead

Plazahotelelpaso; Hummelstown (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly, while performing Guest Service Agent duties and ensuring smooth end-of-day operations.

The role includes auditing cashiers, reconciling accounts, generating daily reports, and updating financial information in the BRAINS system. You will also assist guests, respond to inquiries, and support overall guest satisfaction in a dynamic hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or training.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance revenue and settle accounts nightly; audit and reconcile cashiers.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit, reconcile, and transmit all credit cards timely.
• Input and update financial information into BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Aim to improve guest satisfaction scores and overall service quality.

Skills

Night audit

Accounting

Excel

Arithmetic

Education

High School diploma

Tools

BRAINS network

Job description

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly, while performing Guest Service Agent duties and ensuring smooth end-of-day operations.

The role includes auditing cashiers, reconciling accounts, generating daily reports, and updating financial information in the BRAINS system. You will also assist guests, respond to inquiries, and support overall guest satisfaction in a dynamic hotel environment.