Night Audit Agent

Mt. Olympus Water & Theme Park Resort; United States; In loco; USD 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

On Demand Pay- Get Paid the Same Day

Fun and Exciting Work Environment

Free Waterpark Park & Theme Park Pass

Full Time / Part Time / Seasonal

Employee discounts on hotel rooms, etc

Company outings

Benefits: Health, Dental, Vision after

401K and PTO after 1 year

Descrizione del lavoro

Mt Olympus Resort in Wisconsin Dells is seeking a Night Audit Agent to deliver superior guest service at the front desk. You will handle check-ins/outs, phone inquiries, and guest questions while maintaining front-desk operations during the night hours. The role requires excellent communication and a professional appearance.

Schedule options include 11:00 p.m.–7:00 a.m. or 8:00 p.m.–3:00 a.m., with weekends and holidays required.

Competenze

• Must present a professional appearance.
• Professional attitude required at all times.
• Honesty, dedication and confidentiality are essential.
• Excellent oral and written communication skills.
• Strong time management and organization.
• Must be a team player who delivers superior customer service.
• Ability to work weekends and holidays.

Mansioni

• Check-in and check-out of guests with accuracy and courtesy.
• Answer multi-line phone system and direct calls efficiently.
• Be knowledgeable about the property and local attractions.
• Promote friendly, courteous service to guests.
• Handle reservations and cancellations promptly and accurately.
• Process cash, credit, and sales transactions.
• Maintain a neat and clean front desk area and station.
• Monitor guest safety and communicate maintenance/housekeeping needs.

Conoscenze

Professional appearance

Professional attitude

Honest and dedicated

Confidentiality

Excellent communication

Time management

Team player

Weekend and holiday availability

Descrizione del lavoro

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Job type: Full-time, non-exempt. Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays. *These hours may vary slightly based on hotel occupancy and department need. Pay rate starting at $15.50

DUTIES AND RESPONSIBILITIES:

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling a high volume of cash, credit and sales transactions.
• Keep front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner.
• Other duties as assigned.

REQUIREMENTS:

• Must be able to maintain and present a professional appearance.
• A professional attitude is required at all times.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Must possess excellent time management skills and strong communication skills.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holidays.

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment