Front Desk Night Manager

Mt. Olympus Resort & Theme Park; Wisconsin; On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee discounts on hotel rooms, retail, and food

Job summary

Mt. Olympus Resort & Theme Park in Wisconsin Dells is seeking a Front Desk Night Manager. This full-time role offers a pay rate up to $20 per hour and involves overseeing night operations, ensuring excellent customer service at check-in and check-out, and managing a small team. Candidates should have 1-2 years of supervisory experience, strong leadership skills, and be dedicated to maintaining a high standard of service. Benefits include immediate pay, employee discounts, and potential health insurance after 60 days.

Qualifications

• 1-2 years of experience in Front Desk/Reservation Management.
• Exceptional oral and written communication skills.
• Must maintain a professional appearance and attitude.

Responsibilities

• Ensure friendly and accurate check-in and check-out of guests.
• Answer phones and respond to inquiries with current information.
• Handle cash, credit, and sales transactions efficiently.

Skills

Customer service

Time management

Communication

Leadership

Job description

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Night Manager! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership. Pay Rate up to $20 per hour.

Job type: Full-time, non-exempt

Schedule: 11:00 p.m. - 7:00 a.m. or 8:00 p.m. - 3:00 a.m. including weekends and holidays.

*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling a high volume of cash, credit and sales transactions.
• Keep front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner.
• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Other duties as assigned.

Requirements

• Previous Supervisor experience preferred.
• Must be able to maintain and present a professional appearance.
• A professional attitude is required at all times.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Must possess excellent time management skills and strong communication skills.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holidays.

What We Offer

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website