Night Audit Supervisor

Mt. Olympus Water & Theme Park Resort; Wisconsin Dells (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

On-Demand Pay

Fun and Exciting Work Environment

Free Waterpark Passes (based on resort

Full Time, Part Time and Seasonal

Job summary

Mt. Olympus Resort in Wisconsin Dells is seeking a Night Audit Supervisor. This full-time, non-exempt role runs 11:00 p.m.

– 7:00 a.m., including weekends and holidays, with some variation based on occupancy. Previous Front Desk and Reservations experience is preferred, and leadership skills are a must for this customer-service driven team. You will supervise the night audit process, handle cash and transactions, and support check-in/out operations while maintaining a professional appearance and

Qualifications

• Previous supervisor experience preferred.
• Front desk and reservations experience required.
• Strong verbal and written communication skills.
• Professional appearance and trustworthy.
• Ability to work weekends and holidays.

Responsibilities

• Supervise night audit operations and staff.
• Ensure accurate check-ins/check-outs.
• Handle high-volume cash and transactions.
• Answer phones professionally and provide information.
• Coordinate with housekeeping and maintenance as needed.
• Monitor safety and guest satisfaction.

Skills

Customer service

Leadership

Time management

Communication

Job description

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule: 11:00 p.m. - 7:00 a.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

DUTIES AND RESPONSIBILITIES

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling a high volume of cash, credit and sales transactions
• Keep front desk area and own station neat, tidy, and clean
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Other duties as assigned

REQUIREMENTS

• Previous Supervisor expereince preferred
• Must be able to maintain and present a professional appearance
• A professional attitude is required at all times
• Must be honest and dedicated
• Must be able to maintain confidentiality and be trustworthy
• Exceptional oral and written communication
• Must possess excellent time management skills and strong communication skills
• Must be a team player and able to provide superior customer service
• Must be able to work weekends and Holidays

What We Offer

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website