Front Desk Agent (1st Shift)

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

On Demand Pay

FREE Waterpark & Theme Park passes

Employee discounts on hotel rooms, retail and food

Job summary

A popular resort and theme park in Wisconsin Dells is hiring a Front Desk Agent responsible for providing excellent customer service and ensuring memorable guest experiences. The ideal candidate will manage check-ins and address guests' needs, maintaining professionalism even under pressure. The role demands availability on weekends and holidays, with various full-time and part-time options available.

Qualifications

• Must be at least 18 years old.
• Must maintain confidentiality and be trustworthy.
• Must be able to work weekends and holidays.

Responsibilities

• Provide superior customer service beyond guest expectations.
• Assure friendly, courteous and accurate check-in and check-out.
• Answer the PBX professionally and respond to questions.

Skills

Exceptional oral and written communication

Excellent time management

Professional attitude

Team player

Education

High School Diploma/G.E.D Equivalent

Job description

Front Desk Agent (1st Shift) – Mt. Olympus Resort & Theme Park

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Agent! This role provides superior customer service beyond guest expectations. Front‑desk employees are the first point of contact for guests and play a vital role in ensuring a memorable stay.

Schedule: 1st Shift, 7:00 am – 3:00 pm or 8:00 am – 4:00 pm. Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Duties and Responsibilities

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assure friendly, courteous and accurate check‑in and check‑out of room guests.
• Answer the PBX professionally, courteously, and respond to questions with accurate and current information, directing all incoming calls swiftly and correctly.
• Maintain competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Take room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Handle cash, credit, and sales transactions.
• Keep the front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide a safe and customer‑oriented environment.
• Listen to guests and anticipate needs or concerns before a problem arises.
• Understand safety and security procedures.
• Monitor room availability, maintenance, and housekeeping issues and communicate those to housekeeping in a timely and efficient manner.

Front Desk/Reservation Requirements

• High School Diploma/G.E.D Equivalent required.
• Must be at least 18 years old.
• Must always bring a smile to work.
• Must maintain a professional appearance at all times – proper issued clean uniform and name badge.
• Professional attitude required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Excellent time management skills and punctuality.
• Team player and able to provide superior customer service.
• Must be able to work weekends and holidays.

What We Offer

• On Demand Pay – Get paid the same day you work!
• Fun and exciting work environment.
• FREE Waterpark Park & Theme Park passes (based on resort occupancy).
• Full‑time, part‑time and seasonal positions.
• Employee discounts on hotel rooms, retail and food.
• Company‑wide outings.
• Full‑time employees are eligible for benefits:
  • Health, Dental, Vision, FSA Health & FSA Dependent Care after 60 days of employment.
  • 401(k) and Paid Time Off after 1 year of employment.

For more information about our property, visit our website: https://www.mtolympuspark.com/

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