Night Audit Agent

Mt. Olympus Water & Theme Park Resort; Wisconsin Dells (WI); Sur place; USD 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

On Demand Pay

Fun and Exciting Work Environment

Free Waterpark Passes (based on resort

Full Time/Part Time/Seasonal positions

Employee discounts on hotel rooms, etc

Company-wide outings

Health Insurance

Dental Insurance

Vision Insurance

FSA Health & FSA Dependent Care

401K and Paid Time Off after 1 Year

Résumé du poste

Mt Olympus Water & Theme Park Resort in Wisconsin Dells is seeking a Night Audit Agent to ensure a smooth overnight front desk operation. This full-time, non-exempt role reports to the Front Desk Manager and requires reliable cash handling, accurate check-in/check-out, and professional phone etiquette. Schedule is 11:00 p.m.

– 7:00 a.m. or 8:00 p.m. – 3:00 a.m., including weekends and holidays, with pay starting at $15.50 per hour.

Qualifications

• Must maintain a professional appearance.
• Excellent oral and written communication required.
• Strong time management and multitasking abilities.
• Ability to handle confidential information with integrity.
• Team player with a focus on outstanding guest service.

Responsabilités

• Reports to the Front Desk Manager.
• Ensure accurate check-in/check-out for guests.
• Answer multi-line phone professionally and route calls.
• Maintain knowledge of the property, local attractions, and activities.
• Respond to guest questions and assist with reservations as needed.
• Handle cash, credit and sales transactions securely.

Connaissances

Time management

Communication skills

Professional appearance

Confidentiality

Team player

Customer service

Description du poste

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Job type: Full-time, non-exempt

Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.
Pay rate starting at $15.50

DUTIES AND RESPONSIBILITIES:

• -Reports to the Front Desk Manager.
• -Assuring friendly, courteous and accurate check-in and check-out of room guests.
• -Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• -Competent knowledge of the property, local attractions and current activities.
• -Promote friendly, courteous, superior customer service.
• -Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• -Will be responsible for handling a high volume of cash, credit and sales transactions
• -Keep front desk area and own station neat, tidy, and clean
• -Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• -Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
• -Other duties as assigned

REQUIREMENTS:

• -Must be able to maintain and present a professional appearance
• -A professional attitude is required at all times
• -Must be honest and dedicated
• -Must be able to maintain confidentiality and be trustworthy
• -Exceptional oral and written communication
• -Must possess excellent time management skills and strong communication skills
• -Must be a team player and able to provide superior customer service
• -Must be able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website